PEr FYI

May 22, 2011

KPJ Johor Specialist Hospital, Johor Baru… lackadaisical counter staff but if I am in need of reasonable quality, value for money, non-life threatening medical services, I know I’ll be right back in here

Johor Specialist Hospital (JSH) is the first private hospital in Johor. I went there for my health screening which included a medical check up by consultant physician – in my case, it was Dr Abraham – inclusive of report, chest x-ray, treadmill stress test, blood screening profile, Urine FEME, Upper & Lower Abdominal Ultrasound. All these for RM560.00. I got them to include an echo-cardiogram for an additional RM280.00.

First impression was not too great. The doctor hasn’t arrived in the hospital yet, although it’s 20 minutes past the appointed time. So we went ahead with the other tests without even meeting the doctor.

The main draw back, however,  is the support staff (mainly the counter people) are just insensitive and disinterested. I had to wait 40mins just to get my blood drawn for the blood test. In any other hospitals, one of the first things they do is to draw the blood, thus allowing us to go eat something as we would have fasted overnight. I understand that they are hardened by watching patients sit around them all day waiting for their numbers to flash up on the board, but surely, a bit of empathy, politeness and sensitivity is not too much to ask for. I’m quite disappointed in how lackadaisical they were.  Still on the topic of counter staff, the staff doing my registration asked for private information and echoed my answers aloud as if announcing my ID number, date of birth and home address to all the other patients who were lounging around in the room. So much for confidentiality and privacy.

Dr Abraham, when I eventually met him after all the tests,  was pleasant and did a good job explaining my reports to me.

Alright , so I harbour a few resentments, but overall it is a nice clean place. A place I hate to go, but if I am in need of reasonable quality, value for money, non-life threatening medical services, I know I’ll be right back in here. This is the true truth as I say it as it is…

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