August 7, 2011

Aire Control, Singapore…this AC is more like Absolute Cons rather than air con.

Customer care at AireControl is very much non-existent. These people do not behave professionally at all…very disappointing service. They were ok at the start, but once your money is in their pockets, then the true colours are revealed.

When the aircon started leaking less than a week after their serviceman did the job, you don’t get a response from them anymore. My wife spoke with the supervisor, Peter and he irresponsibly refused to take accountability. She left her number for the manager, Jack and he never call back. After a day, I decided to call and ask again and only after two increasingly frustrating calls, did Jack finally called back. Immediately, without trying to problem-solve, he said he would refund the money and “wash his hands”.

So much for a company that claims to be  “an established company that specializes in the field of air conditioning work”on their website. Apparently, in 2007, AireControl has been accredited the TrustSG Seal (For both Business Trust & Consumer Trust). Humbug!

This is the true truth and I say it as it is…

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