May 22, 2011

KPJ Johor Specialist Hospital, Johor Baru… lackadaisical counter staff but if I am in need of reasonable quality, value for money, non-life threatening medical services, I know I’ll be right back in here

Johor Specialist Hospital (JSH) is the first private hospital in Johor. I went there for my health screening which included a medical check up by consultant physician – in my case, it was Dr Abraham – inclusive of report, chest x-ray, treadmill stress test, blood screening profile, Urine FEME, Upper & Lower Abdominal Ultrasound. All these for RM560.00. I got them to include an echo-cardiogram for an additional RM280.00.

First impression was not too great. The doctor hasn’t arrived in the hospital yet, although it’s 20 minutes past the appointed time. So we went ahead with the other tests without even meeting the doctor.

The main draw back, however,  is the support staff (mainly the counter people) are just insensitive and disinterested. I had to wait 40mins just to get my blood drawn for the blood test. In any other hospitals, one of the first things they do is to draw the blood, thus allowing us to go eat something as we would have fasted overnight. I understand that they are hardened by watching patients sit around them all day waiting for their numbers to flash up on the board, but surely, a bit of empathy, politeness and sensitivity is not too much to ask for. I’m quite disappointed in how lackadaisical they were.  Still on the topic of counter staff, the staff doing my registration asked for private information and echoed my answers aloud as if announcing my ID number, date of birth and home address to all the other patients who were lounging around in the room. So much for confidentiality and privacy.

Dr Abraham, when I eventually met him after all the tests,  was pleasant and did a good job explaining my reports to me.

Alright , so I harbour a few resentments, but overall it is a nice clean place. A place I hate to go, but if I am in need of reasonable quality, value for money, non-life threatening medical services, I know I’ll be right back in here. This is the true truth as I say it as it is…

May 2, 2011

Koo Cardiac Clinic, Singapore…this cardiologist is a genius (but you need heaps of patience)

Dr Koo Chee Choong is my cardiologist. I don’t have much wrong, just an elevated cholesterol problem that doesn’t seem to regress. Dr Koo is very thorough, brilliant, informative, personable, and spend as much time with you as you need. He takes the time to evaluate his patient and answer all my questions, which gave me a much clearer understanding of what the health condition of my heart really is. He never over does anything and he never does unnecessary tests or anything. To top it off, he has quick wit and a great personality.

In just a short time under his guidance, I have changed my diet, drinking habits, and medication choices. The results proved his expertise when my test results came back showing drops in my total cholesterol from 125 down to 57.  I know that the changes I have made would not have been possible without having come into contact with Dr. Koo. I understand that these changes must remain life long. I plan to continue a long relationship with Dr. Koo to keep me on track.

I must, however, warn you about the wait time to see this man. Benjamin Franklin certainly knew what he was talking about when he said “He that can have Patience, can have what he will.” At Koo Cardiac Clinic, only he that can have patience, can get to see Dr Koo. Most times, it takes as long as a football game for me to get to see him. Ecven when you email him your blood test results, take a deep breath, count to 10, and don’t kill the b***h!!! 10 days I meant. There were times when you might even be tempted to say Don’t test my patience. When I lose my patience, you will be a patient.

It is important to compare and review multiple doctors when looking for the provider who best fits your personal needs. When it comes to cardiac, I am set. I have Dr Koo. To say this man is a genius would be an understatement. This is the true truth as I say it as it is…

 Koo Cardiac Clinic is in Gleneagles Medical Centre

February 16, 2010

Mount Elizabeth Hospital Singapore…sorry seems to be their hardest word

Filed under: medical Centres — Tags: , , , , — PEr @ 6:49 pm

Mount Elizabeth Hospital is a previous recipient of the Excellent Service Award (EXSA), a national award that recognises individuals who have delivered outstanding service.  I now understand why they haven’t won it since.

A simple gastroscopy of  the stomach by means of an instrument called a gastroscope turned into a Guantanamo Bay detention pow interrogation exercise. According to all the sites I’d googled the procedure is painless and is usually done under a light sedative as a day-case patient. In preparing for the administration of the sedative, the nurse attempted to attach a  small plastic tube  in a vein on the back of my hand. “Take a deep breath,” she said and pushed the needle into the vein. Then she retracted it and repeating the “take a deep breath” instruction again, she duly pushed the needle in again. This went on six wicked times. If I was a spy, I was almost ready to spit out the information the enemy want by now. I wondered how fun it would be for her if the roles were reversed and I was the one who said “take a deep breath” and poked that needle into her. After 1/2 a dozen times, she must have got bored of her game and called her colleague over. Taking one look, he said to me, “Your blood vessel’s burst. We have to try again on a different vein.”

It was difficult to tell that under the girlish exterior of this nurse beats the heart of a ruthless sadistic maniac. Elton John must have had her in mind when he wrote the song “Sorry seems to be the hardest word”. For an establishment of this status like Mount elizabeth where customer service is of pinnacle importance, you’d expect at least a verbal apology. But no such word could come from the mouth of the nurse from hell, could it?

I have now recovered from a Chinese New year with a swollen and bruised right hand. I have repeated my story to the many people I painfully shook hands with who took the trouble to notice and enquired about the brutal mark, and I am still telling the true truth saying it as it is…

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