May 15, 2011

Lufthansa, Frankfurt…cabin crew always had a smile on their faces. They got me to my destination in a good mood.

Having the luxury to fly to different parts of the world means that I get to experience different airlines and their respective services and this particular flight on Lufthansa LH1426 from Frankfurt to Sofia on 3rd March is definitely on my top 3 list!  

I stepped inside a half-empty plane greeted by  smiling, impeccably groomed flight assistants. One thing that really stood out for me was that the flights attendants were extemely friendly, very attentive to getting you whatever you need throughout the flight.  They were a pleasure to have around, they were very helpful and kind and always had a smile on their faces. And, oh yes, they were nice to look at too.

They got me to my destination in a good mood. Danke Schon, Lufthansa!!! This is the true truth as I say it as it is…

March 15, 2011

Manastirska Magernitsa, Sofia…bring a chain saw for the meat

On our 1st visit, the service was top notch. On our return visit two days later, things were in reverse. The service (different set of wait staff) was non-existent. It was like night and day, chalk and cheese. They served food to everyone else (even those who came after us) except us. They didn’t serve us small plates for the meat we were sharing until we asked them to.

On our table, was a two-tiered wooden stand with incredibly tasty, tender, puffy chunks of white bread, and sharena sol (spiced salt for dipping, a Bulgarian tradition).

The meat dishes were disgraceful. The parzhola (meat pork on charcoals neck chop) was so tough, perhaps this was what they used to bring the Berlin wall down years ago. You don’t need cutleries at this place. You need a chain saw to cut through the sausages. Perhaps the chef and the kitchen staff were on holiday celebrating Bulgaria National Day, along with the rest of Sofia, but there really is no excuse for poor food and chaotic, arrogant service.

The atmosphere and decor was awesome though, old country style, typical Bulgarian. But with such variable levels of service and food quality, I would hesitate to take someone I really wanted to impress there. This is the true truth as I say it as it is…

March 8, 2011

Hilton Sofia hotel, Sofia…they aim to please so much you’d think you are in Disneyland. This is the place to be!

This Hilton have the friendliest, most polite and accomodating staff I have ever seen in a hotel….and I have been around. They seem to have the “spirit of Disney” all the front liners aim to please so much, I thought I was in Disneyland. Everyone has a sincere smile on their faces and the people at front desk and the restaurant were so happy to see us, you’d think we were long lost relatives of theirs. The service here is incredible

Minto, in the restaurant was exceptionally attentive. he was playing and entertaining a toddler at breakfast, making everybody in the family so happy. I’d dropped my napkin while standing up and had picked it up, when he appeared within the next 5 seconds (where from, I wouldn’t know) and gave me a new one. Illiyan, the bellboy was a cut above the rest. During one of our trivial chats, he found out that the airport taxi driver had charged us Euro 20. he took it on this own to call the cab company and traced down the driver and made him return the excessive portion.

The rooms are nice and clean, the gym is small but adequate. However, the pool is more for a dip than a swim. The free shuttle will take you to the airport. It’s not even a scheduled run. It’s better than that. It’s on request basis, meaning they will depart to fit your timing.

Location-wise, the hotel is not directly in the centre, but a half and hour walk away from the Alexander nevski Cathedral. There is a small shopping mall nearby.

Hilton Sofia is easily the best in town. You want a happy stay? Don’t stay anywhere else. This is the true truth as I say it as it is…

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