PEr FYI

May 15, 2010

Robinsons, Singapore…customer service at its worst

Filed under: Shopping, Singapore — Tags: , , , , — PEr @ 5:54 pm

Saturday, 8 May 2010 20:38:19

RE: robinsons.com.sg: Feedback received From: robmarketing

Dear Paul,

Thank you for your email. We apologise for the inconvenience caused. We will forward your email to The Card Services Department and you will hear from them shortly.

Regards,

Sheela

Customer Service Robinsons@Centrepoint

I have not heard from anyone ever since this email.

 don’t know if Sheela understood the word “shortly”but I understand it as in a short time; soon. One thing’s for sure, seven days is definitely not soon in terms of prompt customer service. Making empty promises is also a mortal sin in customer service.

It says on their website that “The name Robinson & Co has always been synonymous with impeccable customer service”. My Collins dictionary defined ïmpeccable”as without flaw or error; faultless. Clearly, the people at Robinsons must have used a different dictionary. That’s the true truth. I say it as it is.

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2 Comments »

  1. Just want to say what a great blog you got here!
    I’ve been around for quite a lot of time, but finally decided to show my appreciation of your work!

    Thumbs up, and keep it going!

    Cheers
    Christian, iwspo.net

    Comment by Weattemer — May 15, 2010 @ 9:58 pm

  2. Just want to say what a great blog you got here!
    I’ve been around for quite a lot of time, but finally decided to show my appreciation of your work!

    Thumbs up, and keep it going!

    Cheers
    Christian, watch south park online

    Comment by Weattemer — May 18, 2010 @ 12:37 am


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